Follow these steps when you first start up your device after receiving it.

1. PLUG IN the charging cable and connect it to the device to charge the battery and for power. OPEN the laptop and TURN IT ON using the power button.

2. Before you log in, you'll need to connect to a network. If you are at a school, the Chromebook should connect to a CUSD network automatically. If you are away from a school, a box will appear that says "Network not available" and a list of available networks will appear. Choose your home Wi-Fi network. Be sure you KNOW YOUR WIFI NAME AND PASSWORD. Choose the correct network, enter the correct password, and choose Connect.

3. Be patient and wait for the computer to set up.

4. The screen will read "Sign in to your Chromebook". Below the words "Enter your email" type your username for your GSE account. 

• Username Email: s(student ID #)@gse.cusd80.com (example: s123456@gse.cusd80.com)

• Click Next (Lower right)

5. Enter your password. This is your GSE (Google Suite for Education) password you use to log in to Google Classroom, Clever, and sync with Chrome. If you don't know your password or it's not working, contact your teacher or the Tech Center.

6. Be patient again while applications and profile information loads. Depending on the network connection, this may take a while.

7. If something isn't working correctly or apps aren't working, restart the computer to see if any updates or setup actions need to be completed.

My device does not turn on. There are no lights on the side (some models) and the screen is dark.

1. Push the power button once and release. Wait for the screen to light up (it may take some time). If it does not light up after 1 minute, push the button and release again. Do NOT hold the button down.

2. If that doesn't work, plug in the charging cable and wait 20 minutes, then try again.

3. Leave the device charging overnight, then try again.

4. Visit the Chromebook Hardware and System Problems Support Page.

5. Turn up the brightness on the screen using the brightness keys on the keyboard.

6. Hold down power button until the device shuts down and powers off. Wait 10 seconds. Push power button once to turn on.

7. If none of these steps worked, visit the Tech Center.

I have not logged in and the WIFI is not connected.

1. Before you log in, you will need to connect to a network. If you are on a school campus, the laptop should connect automatically. If you are away from school, a box will appear that says "Network not available" and a list of available networks will appear. Choose your home Wi-Fi network. Be sure you KNOW YOUR WIFI NAME AND PASSWORD. Choose the correct network, enter the correct password, and choose Connect.

2. Be patient and wait for the computer to connect and for the log in screen to appear.

3. The screen will read "Sign in to your Chromebook". Below the words "Enter your email" type your username for your GSE account. 

• Username / Login / Email: s(student ID #)@gse.cusd80.com (example: s123456@gse.cusd80.com)

• Click Next (Lower right)

4. Enter your GSE password. This is your GSE (Google Suite for Education) password you use to log in to Google Classroom, Clever, and sync with Chrome. If you don't know your password or it's not working, contact your teacher or the Tech Center.

I have already logged in, but the Internet connection stopped working.

1. Check the WIFI icon in the lower right. Hover over the WIFI icon and it will list the network you are connected to if it is connected. 

2. At a CUSD site?

   • If you are at a CUSD site, your laptop should connect automatically. If it doesn't, you may need to connect manually. The CUSD networks your laptop can connect to are CUSD, CUSD_Auth, CUSD-Intune, or Tech80.

   • Click on the network icon, to bring up the settings dashboard. Choose the network icon and select one of those networks. Choose "connect automatically" and choose Connect. 

   • If the device is unable to connect to any of those networks, visit the Tech Center.

3. Away from a CUSD site? 

   • Connect to a home or public WIFI by clicking the WIFI icon in the lower right.

   • Choose the WIFI network and enter the password, if necessary.

   • Try these troubleshooting steps.

   • It's possible your home WIFI network may not be working. Troubleshoot with your provider to confirm it is working.

   • If the device is unable to connect to any network and you can verify the network is working, visit the Tech Center.

The Internet is not working.

If the device is connected but you still can't access to Internet, there could be an outage at your site or location. Notify a staff member or check with your provider.

I can't log into the device.

1. Be sure the device is connected to a WIFI network. (See "No Internet Connection")

I know my password, but my username isn't working.

1. Try s-number@gse.cusd80.com (example: s123456@gse.cusd80.com)

2. Teachers: lastname.firstname@gse.cusd80.com

I know my username, but I forgot my password.

Contact the Tech Center or your teacher to reset your password.

I get an error message.

Visit the Tech Center.

I'm trying to use the camera, but I see a blank screen.

1. There may be a privacy slider or switch that covers and uncovers the camera. Open the slider.

2. Visit the Camera app to be sure the device is detecting the camera.

   • Click on the Launcher "O" in the lower left to open the app dashboard and click the up arrow " ^ " to view the apps that are available. Find the Camera app. You can also type "camera" in the search box. Open the Camera app and look for an image from the camera. If there's an image, then you know there's an issue with the website or app you're using, not the camera. If it is blank, there may be an issue with your camera or laptop.

3. Are you using Chrome? Be sure you "allow" the camera to connect to the website you are using in Chrome. 

4. Be sure your device is updated. Follow these directions to be sure your device is updated.

5. Follow the directions here to find more troubleshooting options.

6. If none of these steps worked, visit the Tech Center.

I can't hear anything from the speakers or headphones.

1. Check the volume. Click or tap on the time in the taskbar in lower right and move the volume slider to the right to increase the volume. You can also adjust the volume on the top row of the keyboard.

2. Be sure the "mute" button is OFF on the keyboard.

3. Click the time in the lower right. Click the right arrow " > " next to the volume slider to open the audio settings. If you are using headphones or external speakers, you may need to change the "output" or "input" option to switch to the correct device.

4. Be sure your device is updated. Follow these directions to be sure your device is updated.

5. "Close the Lid" option: 

   • Unplug the headphones

   • Close the lid and wait 10 seconds

   • Plug the headphones in

   • Open the lid and sign back in

6. Using Chrome? Clear the history, cache, and cookies. Disable any extensions you might have added.

7. If none of these steps worked, visit the Tech Center.

I can't hear anything from my headphones.

1. Be sure the headphones are securely plugged all the way in. 

2. Check any volume adjustments on the headphones to be sure they are turned up and not muted.

3. Check for any loose material in the headphone jack. Check for any damage (bent plug, for example) to the headphones. Do not plug in damaged headphones.

4. Try a different set of headphones. If they work, you know it's probably a problem with the first set of headphones.

5. If none of these steps worked, visit the Tech Center.

My microphone isn't working.

1. If it is an external microphone, be sure it is turned ON, the level is up, and it's not muted.

2. Click the time in the lower right. Click the " > " next to the volume slider to open the audio settings. If you are using an external microphone, you may need to change "input" option to switch to the correct device.

3. Be sure your device is updated. Follow these directions to be sure your device is updated.

4. Follow the directions here to find more troubleshooting options.

5. If none of these steps worked, visit the Tech Center. 

My microphone isn't working in Chrome.

1. Be sure to "allow" access to the microphone.

   • Open the Settings  by selecting the three dots in the upper right.

   • Choose Privacy and Security in the left navigation menu.

   • Choose Site Settings

   • Scroll down to the "Permissions" section and choose Microphone.

   • Check to be sure the website you are using is allowing the microphone and that the correct microphone is selected at the top.

2. Clear the history, cache, and cookies. Disable any extensions you might have added.

3. Follow the directions here to find more troubleshooting options.

4. If none of these steps worked, visit the Tech Center.

An application or software program I am using is not working.

1. Restart your computer. This will start any updates that have downloaded and need to be installed.

2. Be sure the device is updated. CUSD Chromebook devices should be automatically updating on their own. However, it may need to be manually updated. Follow these directions to be sure your device is updated.

3. If the application or software program is a specialty program and it is out of date, it may require a special installation. Visit the Tech Center.

4. If none of these steps worked, visit the Tech Center.

I'm using Google Chrome and a website is not loading properly. 

1. Clear the browser history and cache.

1. • Choose the three dots in the upper right to visit Settings.

   • Choose History.

   • Choose History.

   • Choose Clear browsing data on the left.

   • In the new window, choose From all time. 

   • Choose Clear data. 

   • Close all tabs, exit Chrome, and restart your computer.

2. Be sure the device is updated. CUSD Chromebook devices should be automatically updating on their own. However, it may need to be manually updated. Follow these directions to be sure your device is updated.

I think the website is being blocked. Is this website blocked by CUSD filters?

• If the screen has a bar across the screen letting you know the site is blocked, you won't have access. 

  • Red bar - The website is blocked by our filters.

  • Orange bar - Check the URL, you may have typed it in wrong.

  • Blue bar - There may be an issue with your computer. Check with your teacher first to be sure you have the correct URL.

My keyboard is not typing the correct keys. 

1. If you have not logged in yet...

   • In the bottom right, select the time.

   • Select Keyboard and change the language to "English (US)"

Are you automatically getting kicked out of your Google account?

1. Make sure your Chrome browser is current.

Open Chrome --> select the three dots (snowman) in the right corner --> select settings --> select About Chrome --> make sure it says Chrome is up to date --> if not update and restart device

2. Make sure cookies are enabled on the laptop

Go to settings --> go to Privacy and Security --> select Cookies and other site data --> allow all cookies --> make sure the Clear cookies and site data when you quit Chrome is disabled --> restart Chrome

*Note: CUSD Google Accounts are set to require you to enter your password every 24 hours. So, you may be asked to enter your password while you are working if it has been 24 hours since you logged in the previous day.